I would like to sue the Bank of America and Former CEO Ken Lewis in order to hold them accountable for bad management decisions.

I am a former Bank of America employee.

I was first employed in 2005 as a customer service representative. My level of service was above banking center tellers. I went threw a 6 week course. in where they would teach us their methods of banking.

The administrator told us the rules to follow during training. for example: Do not be leave your computer unlocked, be on time... the rules went on. for each time you were late or for got your computer screen you would get a mark on the bored next to your name. like grade school. They told us that in order to work them off we would either have to sing and dance in front of the class or bring food for the whole class. Mind you some of us don't have the funds to feeds our self's. I asked what would happen if you did not sing nor danced and had no money. there response; you would be fired. after 2 weeks of being there. I confronted our call center manager and they removed those marks and did not bring it up again.

Another example of mistreatment by the Management of Bank of America was in their changing of the Dress Code. Management asked all employees to stop wearing jeans and shirts and start wearing corporate attire. the call center ask other co workers to donate clothing for those who could not afford to dress up for work. I felt ashamed both in the fact that I didn’t have an abundance of work clothes myself They were asking us to give people our hand-me-downs instead of paying us a living wage. This policy came with new rules: if you were not following the dress code you would be sent home without pay and expected to come back dressed properly or it would count as a no-show for the whole day. Some of my coworkers that could not afford new clothes were sent home and some I noticed never came back.

In 2008 Bank Of America started to send our jobs overseas, we first noticed that we were getting calls from customer service departments that said they were part of Bank Of America but they could not help the customer with the most basic issues like send a new debit card. This team in India was no help. Our management told us that they were hired to help bring our call volume down. Instead it did the opposite, upsetting the customers even more b/c they had to be placed on hold for several minutes at a time and eventually transferred multiple times. This meant that every customer was an irate customer and that for eight hours every day it was my job to get screamed at.